For the first time, The Collection will offer families the opportunity to host a Santa Experience in the comfort of their home via Zoom technology. Guests will be required to purchase a virtual Santa package for the kids to tell Santa their holiday wish list and what they have done all year round to stay on Santa’s “nice” list.
The Virtual Santa Experience begins November 27th through December 23rd Monday through Friday 1-2:30pm Saturday and Sunday from 10:30am-12pm
Reservations will be required for all Santa Experiences including in-person no contact Photos with Santa. Click here to make your reservations.
Click here to make your reservation and see our FAQ
Q: How does the virtual experience work?
A: The virtual experience is done using Zoom technology. You will receive an email with a link and a passcode. At the designated time, you will log on just as you would to a Zoom call. After the call, you will receive a video of the entire call via email.
Q: What if I need to change my appointment after I book?
A: When you book your appointment, you will create an account in the system. If you need to change your appointment, simply log into your account and do so or use the link in your confirmation email to do so. Please be sure to log in and change your appointment rather than booking a new appointment. There will be no refunds for booking multiple appointments. Keep in mind that you may only rebook your appointment while time slots remain available.
Q: Can I cancel my appointment?
A: There are no refunds or cancellations after you have booked your appointment or if you no-show. You will be able to log in to your account and change your appointment while time slots are available as long as you do so at least one hour prior to your appointment.