THE COLLECTION AT RIVERPARK IS OPEN! Store hours may vary, please check with the individual stores directly.
Guests: click here | Curbside Pick Up: click here | Center Updates/ Health & Safety: click here
Santa will be back to visit The Collection at RiverPark from the North Pole and will once again be available to meet with families to create special memories with keepsake photos to share for years to come.
With the sprinkle of change this holiday season The Collection will be taking several safety precautions in an effort to keep Santa, his helpers as well as our community safe. To do so, this year's Santa photos will be taken "social distance style" with no contact. Santa will have his workshop table in between him and the guest along with a clear acrylic partition.
VIRTUAL SANTA EXPERIENCE
We understand that an in-person visit may not be the perfect fit for you and your family this holiday season so The Collection will be hosting a Virtual Santa Experience. The Collection will offer families the opportunity to host a Santa Experience in the comfort of their home via Zoom technology. Click here to reserve and purchase a virtual Santa package for the kids to tell Santa their holiday wish list and what they have done all year round to stay on Santa’s “nice” list.
Below are some of the frequently asked questions. Click here to see a list of steps we are taking to make sure Santa Photos is a safe experience.
Q: What exactly is an in person contactless experience?
A: Children will have no physical contact with Santa. Santa will still be in the photos and will still be able to chat with the children and hear their wishes, but there will be no physical contact. This includes sitting on Santa’s lap, hugging Santa, etc. Parents, we ask that you please have this discussion with your children prior to arrival so that everyone knows exactly what to expect.
Q: Is my family required to wear a mask?
A: Yes, we ask that everyone over the age of 2 wear a mask before and after photos. You may choose to remove the mask(s) for the photos or keep them on – or do some of each. If you choose to remove the mask(s) for photos, the mask(s) will need to go back on once the photos have been taken. We will follow local and state CDC rules.
Q: How does the booking system work?
A: Simply select either a contactless in-person visit or a virtual visit. Available times will be displayed on your screen. Choose the time that works best for your family and follow the instructions to complete the booking process. You will receive an email confirmation as well as a reminder the day before your appointment.
Q: Can I just show up and wait in line to see Santa?
A: No, all visits with Santa are by appointment only.
Q: Is there a cost to make an appointment with Santa?
A: The appointment booking portal requires a $20 deposit for the in person “Safer Santa” experience and full payment of $25 for a virtual experience when you book your appointment. For in person “Safer Santa” visit, your deposit includes your special time with Santa and $20 credit towards any digital photo purchase. THERE IS NO CASH BACK AT THE PHOTO SET.
Q: How does the virtual experience work?
A: The virtual experience is done using Zoom technology. You will receive an email with a link and a passcode. At the designated time, you will log on just as you would to a Zoom call. After the call, you will receive a video of the entire call via email.
Q: What if my child gets sick?
A: PLEASE DO NOT BRING YOUR CHILD OR ANY FAMILY MEMBER THAT IS SHOWING SYMPTOMS OF ILLNESS OF ANY KIND. If your child or any member of your party is sick on the day of their appointment, you may log in to your account and reschedule your appointment as long as you do so at least one hour prior to your scheduled appointment. If you do not reschedule at least one hour before your appointment and you no-show, you will not receive a refund. Towards the end of the season, if all appointments are sold out, there may not be an opportunity to reschedule.
Q: What steps are you taking to make sure that visitors are not exposed to Covid-19?
A: The safety of our guests and staff is top priority. The following processes will be used to keep the photo space clean and safe:
• The set will be thoroughly cleaned twice daily including all common areas and restrooms.
• High touch points such as door handles and counters will be cleaned after each guest.
• Hand sanitizer will be provided in the entrance atrium and photo printing area as well as in the restrooms.
• Families visiting will be distanced as they move through the process.
• Staff members will be wearing masks.
• All guests over the age of 2 should wear masks when entering and exiting the set.
• Families will be distanced from Santa during the photo process.
SANTAS WORKSHOP SCHEDULE In-person no contact photos
Nov. 27- Dec. 23
Monday - Friday 3 - 8 p.m.
Saturday 12 - 8 p.m.
Sunday 12 - 7 p.m.
Dec. 24, from 9 a.m. - 5 p.m.
Santa will occasionally be unavailable for photos during Milk and Cookie breaks.
PHOTO PACKAGE & PRODUCTS PRICING
Click here to view photo packages and holiday accessories.
WE ACCEPT VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS
The Collection continues to adhere to state and local public health guidelines as well as recommendations from the Centers for Disease Control and Prevention. Experiences are subject to change.